HOW CAN WE ASSIST YOU?

Complete the contact form below or email support@velournoir.ca

For faster assistance, include your order number and the email address used at checkout.

A LITTLE REASSURANCE

CHOOSE WITH CONFIDENCE.

Everything you need to feel confident about your perfect pair.

What makes your heels comfortable?

Cushioned insoles offer a softer feel underfoot, while supportive footbeds bring comfort to every pair. How a heel feels will depend on the style and your individual fit.

How do I choose my size?

Start with the sizing details on the product page. Between sizes or unsure? Message us through Live chat with the style name, your usual size and whether you wear US, UK or EU sizing. We’ll help you choose before you order.

Is shipping free in Canada?

Yes—standard shipping is complimentary on all orders delivered within Canada. No minimum spend required.

What if the fit isn’t right?

You can request a complimentary size or colour exchange within 30 days of delivery. Eligible pairs must be unworn and in their original packaging, and exchanges depend on availability. Approved returns are issued as store credit. See our returns and exchanges policy.

Have another question? We’re here to help through Live chat.