Refund policy

 

RETURNS & REFUND POLICY

At Velour Noir, we want you to shop with confidence. If your purchase isn't the perfect fit, we're here to help.

 

RETURNS

We accept returns on eligible items within 14 days of delivery.

To qualify for a return, items must be:

Unworn, unused, and in their original condition.

Returned with all original packaging, dust bags, and accessories.

Free from signs of wear, damage, odors, or alterations.

Approved returns will be issued as store credit only. We do not offer refunds to the original payment method, except where required by applicable law.

 

FREE EXCHANGES

We offer free exchanges for eligible items within 14 days of delivery, subject to product availability.

If your requested size or color is unavailable, store credit will be issued for the value of the returned item.

 

NON-RETURNABLE ITEMS

The following items are not eligible for return or exchange:

Items marked as Final Sale.

Gift cards.

Products that have been worn, damaged, altered, or returned without their original packaging.

 

DAMAGED OR INCORRECT GOODS

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery at support@velournoir.ca with your order number and clear photos of the issue. We will review your claim and arrange a replacement or other appropriate resolution.

 

COMPLIMENTARY PROMOTIONAL GIFTS

Complimentary promotional items, including free gifts received with qualifying purchases, must be returned if the qualifying order is returned. If the complimentary item is not returned, its retail value may be deducted from the store credit issued.

 

RETURN SHIPPING

Customers are responsible for return shipping costs unless the return is due to a damaged, defective, or incorrect item.

Exchanges for eligible items are provided at no additional charge.

 

HOW TO START A RETURN

To request a return or exchange, please contact our Customer Care team at support@velournoir.ca within 14 days of receiving your order. Please include your order number and the reason for your request.

 

PROCESSING TIME

Once your return has been received and inspected, we will notify you of the outcome. Approved store credit and exchanges are typically processed within 5–7 business days after your return is received.

If you have any questions, our Customer Care team is available to assist you at support@velournoir.ca